There are tons of options when you are putting together the details for your upcoming event.  That is the great part about being in a city like Oklahoma City!  However, not all vendors are created equal.  It is easy to get their policy on how things work, how great of a job they do and get references from all the happy clients they have.  But what happens when things go wrong?

We have been providing specialty coffee to Montana and Oklahoma since 2005.  In that time, we have served at hundreds of events and served thousands of lattes.  From the start, we had several things that we wanted to be known for including top notch service, being on time, going above and beyond what our clients hire us for and taking care of our clients just as we would our own families - no matter the situation.  Well, a night a few weeks ago proved to be one of those times that we had to fall back on our foundations. 

Since 2005, we have only had one issue with an espresso machine that we could not fix before the event started.  That’s six years worth of work.  In fact, in that six years, we have only been late to get set up one time.  Even with the best equipment on the market, sometimes things just happen.

So, what happens?  Well, when you book with EVOKE, you are in good hands.  A refund is on the way.  Our policy is simple, if we have issues like that beyond our control, you have a choice:

1. Refund:  We will send you a refund with 14 business days for the amount of the contract we could not complete.  Hey, we breached the contract.  You will get an email from us explaining the refund and how the process will work.

2. Your next event, Free!  Yes, that’s right.  You can decide to just do another event in the future of equal value and we will bring the coffee!

There are TONS of great vendors in Oklahoma and 99% of them have no other intention but to create a flawless and perfect experience for you and your guests.  Get to know your vendors and what they are all about.  While we all hate the contracting, terms and conditions and the paperwork that goes along with it, it is important!  It keeps the good faith portion of the agreement, well, good I guess.

It’s your event.  Your vendors should do everything they can to make sure it is perfect.  Keep in mind though that things do happen.  If you have gotten to know your vendors, you will be able to take all of the bumps in the road in stride and without missing a beat.

Why do we tell you all of this?  Because we care about what you are planning.  Heck, it the occasion wasn’t important, you would not be going through the trouble of throwing a party or event over it.  You have a lot going on and to worry about your coffee caterer is something we want to take off your plate.

Have a great holiday season and we thank you for inviting EVOKE to be a part of it!

Jason Duncan, owner